BUZZER for customers

how to improve customers satisfaction when waiting for the order to be done? here is one of the idea that i had seen in majority Cafes in Korea that improve the customers satisfaction.

Introducing the "BUZZER"

Generally, a buzzer or beeper is an audio signalling device, which may be mechanical, electromagnetically or piezoelectric. Typical uses of buzzers and beepers include alarm devices, timers and confirmation of user input such as a mouse click or keystroke.

Korean Cafe used this buzzer as a tool to tell their customers that orders is there. customers will wait at tables in the cafe and have a chit chat while waiting for the orders. this had improve the customers satisfaction while ordering because they did not need to stand at the counter anymore to wait for the orders. 

Workers also will feel easy because they didn't have to bring the drinks to customers because it is self service. customers will have to come and take their on drinks once the buzzer ring.

I think this is a very good idea or strategy that Korean Cafes had implemented in their business. it improve customers satisfaction and also smooth en workers duty. 

Facebook office in Malaysia??

facebook is the first social networking services that founded by Mark Zuckerberg. generally, facebook has a total of 1.59 billion monthly users from all over the world as of December 31, 2015. furthermore, For those browsing through their friends on their phones, the company reported that there were 1.44 billion mobile monthly active users.

On average, there were 1.04 billion daily active users on the site, according to the December 2015 statistics. The number of average mobile users was nearly as high, at 934 million a day. This wide reach is global. Approximately 83.6 percent of these daily active users are outside the United States and Canada.

Today, Facebook has move into the new phase, where they will open new office in Malaysia as out nation is the highest growth rate in mobile active users in southeast asia.

These are the facts about facebook in Malaysia:
1.18 million active every months.
2. 94% of users use smart phones to access facebook.
3. 13 million active users everyday.
4. 94% of users usually know new products through Facebook
5. 64% of users will buy those products after reading them in facebook.

you can further read the article in here : http://www.bharian.com.my/node/150606

KOOL fm the new product by Media Prima

Koolfm is the new radio station that Media Prima Berhad introduce early quarter of 2016. the theme of "temanmu muzikmu" is focusing on the target market of listeners of age 25-44 years old. The new station offers local and foreign hit songs from the 80s, 90s as well as the latest hit.

Being one of the conglomerate company in  Malaysia. Media Prima owned a total of 19 subsidiaries such as tv3, tv9, 8tv, Hotfm, Grand Brilliance, berita harian, Harian metro, News Strait Times and so on.

Media Prima Berhad is a media investment holding company. Through its subsidiaries, the Company provides free-to-air television broadcasting, newspaper publication, radio broadcasting, outdoor advertising, content production, management of online portals, sale of programme rights and other industry related services.

below is the list of subsidiary and brand that owned by Media Prima.

the business strategy

 this is one of the famous roti canai stall in Malacca. it use the traditional ays to cook the roti canai by using charcoal. the owner said that by using charcoal, the roti canai can be prepared faster, besides they are crispier and more fragrant than those prepared on a gas stove. this is one of the stall's business strategy to maintain its customers. many customers outside Malacca came to Malacca just to eat the traditional cooking of roti canai.

on the other hand, the owner of the stall, Siti Idah maintain the original price as her strategy to attract customers to enjoy her delicious roti canai. the price of RM0.80 per roti is much cheaper that the other store that sells roti canai. customers find that the price is reasonable beside the taste is very good. one of the customers came to try the charcoal roti canai after found out the stall in Facebook.

there are a lot of business strategy that businessman can implement in their business to make sure that their business is well-known by customers. the The food stall above show two of many business strategy that she implement in order to make her roti canai special from the others. business strategy is used to make the business different from other in order to compete with its rivals. if the strategy is good, a business can become more efficient in using its resources. A business can also get opportunities to expand its wings in the industries.

thus, the objective of the university teach us the subject of strategic Management is to make us become a critical thinker that can provide a good strategy to our organization in the future.

the comeback of proton.

Bismillahirahmanirrahim.

Proton will export its Preve to Chile. It is quit a good news for Malaysian export industry. As we all know, proton had exported its Proton Wira for the year of 1998.  Proton is one of the automobile producer in Malaysia. It compete along with Perodua in producing  cars for Malaysian.
Proton (Perusahaan Otomobil Nasional Sendirian Berhad) primarily relied on its domestic market in its sales. But it start to enter export industry in year 1986, where its export its first car, the proton saga in new Zealand, the united kingdom and Singapore, countries with right-hand market. And its began to expand the export area to around 25 countries as of 2010. At the year of 1992, saga was able to compete with competitors from Hyundai and SEAT in its sales in UK. what a good achievement!

However, proton export industry had fallen all along the years coming. Proton had made some strategy to make a comeback in exporting its cars. For example, proton sign a contract with Fujian-based Goldstar after its contract with Young-man expired. It also started to launch new model of cars such as Suprima S, Prevé, Exora and many more to make a comeback to Latin America and Chile as the Malaysia-Chile Free Trade Agreement ratification during year 2013.

I hope that proton's cars can make a huge sales in other countries and earn huge export revenue for Malaysia. In addition, we as Malaysian should be proud of our own product and support them. With the increasing in export industries, i hope Malaysia can be a developed country in the future.